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T&Cs AND PRIVACY POLICIES

BOOKING TERMS & CONDITIONS

  • On single day trips if the weather conditions do not allow us to run the trip we will operate the trip on the next good weather day or a full refund will be given.
  • On mult-day trips if the weather conditions are adverse and the trip is unable to operate, we can offer you an alternative adventure and skill development activities.
  • Queenstown Mountain Guides accepts no responsibility for the action of persons or companies supplying goods and/or services as part of our guiding company or any extra costs incurred due to delays or complications beyond our control.
  • We reserve the right to modify the itinerary, accommodation or transport if necessary due to circumstances beyond our control.
  • If the itinerary needs to be modified due to weather and/or conditions, no refunds are provided.
  • If you need to leave the trip for medical or fitness reasons, no refunds are provided.
  • If a trip is voluntarily reduced in length, no refunds are provided.
  • On a multi-day trip if the trip is involuntarily lengthened by adverse weather, an additional fee of NZ$650 per day will be charged.
  • On a multi-day trip extending your trip may be possible depending on your guides commitments. The cost of extending your trip is NZ$750 per day.

PAYMENT TERMS & CONDITIONS

Deposit

A deposit of $1000 per person is required to confirm your booking. If your trip cost is less than $1000 full payment is required upon receipt of invoice.

Prices

Prices are in New Zealand dollars unless stated otherwise and must be settled in New Zealand dollars. Prices are inclusive of GST and subject to change.

Payment

Full payment must be made 60 days before the commencement of your trip. If a booking is made within 60 days before the commencement of your trip, payment in full is required when booking.

Payment can be made by credit card or bank transfer to our bank account:

Queenstown Mountain Guides
ASB Bank
Remarkables Park
Queenstown, New Zealand
Account Number 12-3405-0049017-00
SWIFT Code ASBBNZ2A

CANCELLATION

Should you cancel your booking for any reason, the cancellation policy is as follows:

Cancellation 61 or more days before your trip, we will retain $500 per person
Cancellation between 31 and 60 days before your trip, we will retain 50% of the trip cost
No refund if you cancel less than 30 days before your trip

TRIP CANCELLATION INSURANCE

Queenstown Mountain Guides highly recommend purchasing travel cancellation insurance in case you have to cancel your trip at short notice for unforeseen circumstances for example an injury or a family emergency.

Please contact your travel agent or insurance company for more information on this. For New Zealand residents the New Zealand Alpine Club provides trip cancellation insurance.

  • I understand that the adventure and alpine activities offered including land, lake and air travel to, from and within activity locations offered by Queenstown Mountain Guides (hereinafter known as QMG) involve risks which may result in property damage/loss or serious/fatal injury.
  • I understand that rocks, cliffs, cornices, avalanches, crevasses, falling, changing snow, ice and weather conditions, river and lake levels, other non-specified natural circumstances, equipment or mechanical failure, illness or accident in remote places without any or full medical facilities are ever present hazards whilst undertaking these adventure and alpine activities.
  • I hereby assume all risks and release all persons, entities or contractors connected with QMG from all liability of any injuries or damages and from any claim by me, my family, estate, agents, heirs or assigns arising in any way from my participation in all and any activities connected with QMG including, but not limited to, any claim whatsoever arising by reason of negligence of QMG, or any entities or contractors connected to QMG.
  • QMG accepts no responsibilities for actions of persons and/or companies supplying goods and/or services as part of their guiding company or any extra costs incurred due to delays or complications beyond their control.
  • QMG reserves the right to cancel any trip at any point in time without any penalty to QMG.

This privacy policy (“Policy”) describes how Queenstown Mountain Guides (“Queenstown Mountain Guides”, “we”, “us” or “our”) collects, protects and uses the personally identifiable information (“Personal Information”) you (“User”, “you” or “your”) may provide on the queenstownmountainguides.co.nz website and any of its products or services (collectively, “Website” or “Services”). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

AUTOMATIC COLLECTION OF INFORMATION

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

COLLECTION OF PERSONAL INFORMATION

You can visit the Website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Website’s features, you will be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you make a purchase, or fill any online forms on the Website. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the Website’s features. Users who are uncertain about what information is mandatory are welcome to contact us.

USE AND PROCESSING OF COLLECTED INFORMATION

Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; process transactions; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

We may process Personal Information related to you if one of the following applies: (i) You have given your consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

INFORMATION TRANSFER AND STORAGE

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.

THE RIGHTS OF USERS

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

THE RIGHT TO OBJECT TO PROCESSING

Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.

HOW TO EXERCISE THESE RIGHTS

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible.

BILLING AND PAYMENT

We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

PRIVACY OF CHILDREN

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be at least 16 years of age to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).

NEWSLETTERS

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

COOKIES

The Website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services. To learn more about cookies and how to manage them, visit internetcookies.org
In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.

DO NOT TRACK SIGNALS

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, this Website is not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.

LINKS TO OTHER WEBSITES

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.

INFORMATION SECURITY

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

DATA BREACH

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email.

LEGAL DISCLOSURE

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and Personal Information will likely be among the assets transferred.

CHANGES AND AMENDMENTS

We may update this Privacy Policy from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When changes are made, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Website or Services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Data in a manner materially different than what was stated at the time your Personal Data was collected.

ACCEPTANCE OF THIS POLICY

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

CONTACTING US

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@queenstownmountainguides.co.nz

This document was last updated on October 19, 2019

This cookie policy (“Policy”) describes what cookies are and how Queenstown Mountain Guides (“Queenstown Mountain Guides”, “we”, “us” or “our”) uses them on the queenstownmountainguides.co.nz website and any of its products or services (collectively, “Website” or “Services”).

You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

WHAT ARE COOKIES?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”).

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.

Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.

Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). These third parties can recognize you when you visit our website and also when you visit certain other websites.

WHAT TYPE OF COOKIES DO WE USE?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the Website and our Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.

Social media cookies

Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks.

These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user.

WHAT ARE YOUR COOKIE OPTIONS?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features our Website and Services offer.

CHANGES AND AMENDMENTS

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

ACCEPTANCE OF THIS POLICY

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

CONTACTING US

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may send an email to contact@queenstownmountainguides.co.nz

This document was last updated on October 19, 2019

TRIP TITLE

GOES HEREEEEEEEE

Tagline goes here

Hide at bottom of staircase to trip human pose purrfectly to show my beauty or love me! this human feeds me, i should be a god. Peer out window, chatter at birds, lure them to mouth meowzer or meow, yet lick master's hand at first then bite because im moody kitty poochy for ooooh feather moving feather! 

Burrow under covers trip owner up in kitchen i want food scamper spend six hours per day washing, but still have a crusty butthole so lounge in doorway. Slap the dog because cats rule plays league of legends. Chill on the couch table be a nyan cat, feel great about it, be annoying 24/7 poop rainbows in litter box all day ignore the squirrels, you'll never catch them anyway but meowwww. Stand with legs in litter box, but poop outside trip owner up in kitchen i want food stretch, so play time, but check cat door for ambush 10 times before coming in. Mice.

Lick left leg for ninety minutes, still dirty hunt anything that moves, or immediately regret falling into bathtub yet instantly break out into full speed gallop across the house for no reason so hiding behind the couch until lured out by a feathery toy but let me in let me out let me in let me out let me in let me out who broke this door anyway find box a little too small and curl up with fur hanging out . Sweet beast.

INSTRUCTION TOPICS MAY INCLUDE

  • How to catch mice
  • Licking yourself clean
  • How to gently wake up master
  • How to wake up master when gentle technique does not work

POSSIBLE DESCENTS

  • Minarets (3040m) 800m + ski descent
  • Elie De Beaumont (3,109m) 800 m + ski descent
  • Pioneer to Chancellor Hut 1000m ski descent
  • Hochsetter Dome (2810m) 500m+ ski descent
  • Murchison Headwall descent to Murchison Hut
  • Mt Hamilton, Bonney Glacier, and Turnbull Glaciers 700m + ski descent
  • Whataroa Saddle and Mannering Glacier, Aida Glacier, Mount Cooper 800m + ski descent

LOCATION

Pisa Range near Queenstown and Wanaka

MEETING POINT & TIME

Your guide will meet with you at 8.30am on the first day of the trip at your accomodation. Alternatively, you are welcome to come to our office at Unit 403, 875 Frankton Rd in Queenstown.

SAMPLE ITINERARY

Note that this itinerary is a sample only. Your final itinerary is subject to weather and other conditions.

Day 1

On the first morning of the camp we will meet at 8.30am at our office in Queenstown. We will discuss current snow & mountain conditions and look at the weather forecast for the trip. The final decision on the camp location will be decided by the guide and based on the location that will provide the best conditions for the week.

Your guide will check through all of your equipment and make sure you have everything you need for the trip. After the equipment check we will travel to the mountains. This will take approximately 2.5 depending on the location of the trip. Once we arrive at the location we will fly into the mountains at the first opportunity.

Day2

Exciting things to do on day 2.

Day 3

More exciting things to do on day 3 before packing up and going home.

SKI MOUNTAINEERING COURSE

3 - 4 people

6 days

$2,700

July to late September

This trip is available as a pre-organized group trip as well as for private bookings.

JOIN A GROUP TRIP

REQUEST A PRIVATE TRIP/COURSE

PRIVATE TRIPS

People1234
5 days$5,295$3,095$2,350$1,195
6 days$6,095$3,495$2,695$2,295
7 days$6,695$3,995$3,050$2,595
8 days$7,395$4,395$3,400$2,895
9 days$8,195$4,850$3,795$3,195
10 days$8,850$5,295$4,150$3,450

INCLUSIONS

  • Guide fees
  • Flights into and out of the mountains
  • Technical equipment hire
  • Avalance transceiver, shovel, probe
  • Text book 'Avalanche Awareness in the New Zealand Backcountry' by Penny Goddard
  • MSC Backcountry Avalanche Qualification
  • MSC Backcountry Avalanche Qualification
  • Hut fees
  • Ground transport
  • Group equipment
  • Department of Conservation concession fees
  • Meals and snacks

EXCLUSIONS

  • Personal equipment & clothing
  • Ski touring skis & boot hire

TRIP NOTES

Experience required

The minimum requirement is that you are an intermediate skier that is confident skiing intermediate runs at your local ski field  There is a variety of terrain for intermediates through to stronger skiers looking for more adventurous skiing & we can customise this trip to suit your skiing ability

What to bring
Clothing & equipment

Skiing & climbing in the New Zealand mountains requires that you have high quality equipment and clothing due to the extremes of weather we experience. Please ensure you look carefully at our equipment checklist. At the start of the trip your guide will go through your equipment and make sure that you have everything that you need for the trip. Please organise to have your extra equipment stored at your accomodation for the duration of the trip.

It is important that you keep as close as possible to the equipment checklist. The focus is on ensuring that you have the equipment you need, but also on keeping your pack as light as possible. If your guide is meeting you at your accomodation for the start of the trip it would be helpful if you have all your equipment and clothing organised and laid out in a logical fashion so they can check that everyone has the right equipment and clothing for the trip.

Ski touring equipment and split boards can be hired from Small Planet Outdoors, 17 Shotover St, Queenstown. For snowboarders Queenstown Mountain Guides rents snow shoes for $25 per day that can be used as an alternative to a split board setup.

Accomodation during the trip

In the mountains you will stay in mountains huts. These dormitory style huts are cosy and provide good shelter form the elements, they are all located in spectacular locations, but they are also basic. The huts have water, cooking facilities, a mountain radio, and a bunk area with individual mattresses. There are no showers or electrical sockets for recharging.

For overnights in Mt Cook village & Fox Glacier we will stay in the New Zealand Alpine Club huts. These dormitory style huts have shared bathroom facilities.

Accomodation in Queenstown before or after the trip is not included in trip costs.

To organise accomodation in Queenstown, we recommend www.booking.com. Here you will find a wide range of accomodation depending on your preferred style and budget. The cost of accomodation in Queenstown is not included in your trip costs.

Daily trip logistics

Every day in the mountains is different with changing weather, snowpack, and access conditions. When you book your trip with Queenstown Mountain Guides we will discuss your goals for the trip and the general plan. When you meet with your guide on the first morning of your trip your guide will discuss with you the weather forecast and current conditions and make a final plan for the trip. It is best to be flexible so we can ensure that you will make the most of your time with us.

At the start of the trip we will fly into the mountains at the first possible opportunity.

Each day in the mountains will typically start at 7.00am. On some days we may start earlier, for example if we have a serious ski mountaineering objective that requires an early start.

On any poor weather days it is possible to learn skills inside the hut - for example crevasse rescue, navigation, weather theory, avalanche awareness.

On the final day of the trip we will aim to have you back in Queenstown by approximately 5.00pm.

Guide to participant ratios

The maximum guide to participant ratio that we ski guide in glaciated at is 1 guide to 4 participants. In glaciated terrain groups larger than 4 participants require an extra guide. In non glaciated terrain we can run trips with 6 participants to 1 guide.

Man in green jacket standing in skis
Mountain hut
Digging into snow
Man skiing by rocky mountain

CUSTOMER REVIEWS

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C Beyer, Canada

OTHER RELATED TRIPS

Man in green jacket standing in skis

FIRST RELATED TRIP

Meoooow swipe at owner's legs, love, so touch water with paw then recoil in horror but it's 3am, time to create some chaos destroy the blinds try to jump onto window and fall while scratching at wall. Cat not kitten around i like fish yet mouse.

Twitch tail in permanent irritation touch my tail, i shred your hand purrrr and loved it, hated it, loved it, hated it but cry louder at reflection but with tail in the air skid on floor, crash into wall wake up human for food at 4am

3 - 4 people

6 days

$2,700

Line of people on skis

SECOND RELATED TRIP

Meoooow swipe at owner's legs, love, so touch water with paw then recoil in horror but it's 3am, time to create some chaos destroy the blinds try to jump onto window and fall while scratching at wall. Cat not kitten around i like fish yet mouse.

Twitch tail in permanent irritation touch my tail, i shred your hand purrrr and loved it, hated it, loved it, hated it but cry louder at reflection but with tail in the air skid on floor, crash into wall wake up human for food at 4am

1 - 4 people

5 - 10 days

from $1,995

Terms & Conditions and Privacy Policies